Resolved
A couple of tickets worth reading
Promoted from Customer Support Rep to Subject Matter Specialist & Assistance Team Leader at Amazon — earned through consistency handling high-stakes escalations: lost, broken, and damaged packages, returns and refunds.
Top Performer, 3 consecutive months during BPO tenure — alongside ongoing training in language proficiency, customer relations, and SOPs.
Case history
Where I've picked up the phone
TaskUs · Ortigas, Pasig City, Philippines
- Resolved high volumes of Shopify merchant inquiries via chat and email, covering themes, apps, billing, domains, and account security.
- Troubleshot technical and account issues while maintaining service-level targets.
- Documented cases accurately and coordinated escalations with cross-functional teams.
TDCX · Ortigas, Pasig City, Philippines
- Supported Stripe merchants with account verification, payments, and compliance inquiries.
- Assisted clients with tax documentation (1099, W-9) during a project-based tax-season assignment, later transitioning to phone/email support for payout and platform issues.
- Managed multiple concurrent cases while consistently meeting service-level agreements.
Concentrix · Cubao, Quezon City, Philippines
- Provided technical support for Pearson education platforms via phone, email, and chat.
- Guided educators and students through troubleshooting steps and documented resolutions for recurring issues.
Remote · Ortigas, Pasig City, Philippines
- Managed scheduling, dispatch coordination, and administrative support remotely, alongside promotions and data entry.
- Handled customer service inquiries and insurance claims processing as part of a cross-functional support role.
Concentrix · Bridgetowne, Quezon City, Philippines
- Served as primary contact for phone, chat, and email inquiries regarding lost, broken, or damaged packages, returns, and refunds.
- Promoted to Subject Matter Expert (SME) and Team Lead Assistant (TLA) in recognition of performance.
- Recognized as a top performer for 3 consecutive months.
Sample ticket
What a chat with me looks like
Storefront work
A Shopify listing I'd write
OceanBreeze Wireless Earbuds
$49.99
Compact, splash-resistant earbuds built for all-day wear — from morning commutes to weekend hikes. Pairs instantly, charges fast, and stays put.
- Up to 28 hours playtime with charging case
- IPX5 splash and sweat resistant
- One-tap pairing for iOS & Android
A screen-recorded walkthrough showing how I build and optimize a Shopify product listing from start to finish.
Core skills
What I bring to the queue
Tip: activate any tag below to copy it to your clipboard.
System status
Remote work readiness
Asus Vivobook Go E1404FA
Built for reliability
I invested in a dependable remote-work setup.
Even on a tight budget, I made remote work a priority by securing a dedicated laptop, dual-monitor setup, noise-cancelling headset, backup power station, and backup Wi-Fi. The goal is simple: stay connected, stay productive, and keep supporting customers when unexpected issues happen.
Still learning
Training & development
College
Education
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Let's talk about your team
Hiring for a support, VA, or data role? I reply the same way I answer every ticket — quickly, and all the way through.